※This service is currently available only in Japan. Please note that it is not applicable in any other countries.

Shipping Information

All orders are shipped from Japan via DHL for international delivery.

Handling Time
For items in stock, orders are shipped as early as the next business day after purchase.

Out of Stock Items
For sold-out products, the next restock date is indicated on each product page.

Customer Support
If you have any questions, please contact our customer support team directly.

United States USD$30
UnitedKingdom GBP £25
Canada CAD C$45
New Zealand NZD NZ$ 55
Singapore SGD S$40

We accept the following payment methods:

[Credit card]
VISA
American express
JCB
Master Card

[Linked services]
Apple Pay
※This is only displayed and available for use when accessed from an iPhone.
Google Pay

International Transaction Fee
Please note that your credit card company may charge an international transaction fee (typically 1.5–3.5%) on your purchase. This is because our store is based in Japan, and your bank may treat it as an overseas transaction. This fee is set and collected by your bank or card issuer, not by PAXTON. For details, please contact your card company.

The warranty details for the official products (hereinafter referred to as "the products") purchased from the official PAXTON website (hereinafter referred to as "this site") operated by AINEXT Co., Ltd. (hereinafter referred to as "our company") will be handled in accordance with the terms and conditions on this page regarding exchanges and returns. To be eligible for warranty coverage, you must complete the owner registration (free) included with the product. Service will still apply even if the order registration is completed after a malfunction.

It will be applicable for 12 months from the date of purchase.

In order to confirm that a purchase was made from this site for warranty purposes, we may ask for your order number, name, address, and other information. This personal information will only be used to verify your identity in accordance with our privacy policy as stated in these terms.

If you purchase PAXTON from the official website, there is a service separate from the usual warranty terms that allows for a free return within 30 days if it does not fit your body.
About the 30-day trial These terms do not overlap with this service and indicate the buyer's guarantee.
*Both the 30-day trial and the guarantee are automatically applied and the purchaser has the rights at the time of purchase.
If you have any questions, please contact customer support.

https://paxton-official.com/en-au/pages/contact-center